Working with Eddie has been very enlightening and thought provoking. The customer service standards we have begun implementing have brought an immediate positive impact to our operations, staff morale and the hospitality we provide to our members and guests. Ultimately the benefit to our business will be a significant cultural shift from providing a decent service one where everyone on the staff “go above and beyond frequently and where we win ourselves a superlative reputation for outstanding service and quality. This will provide us with a clear and winning differentiation from our competitors.

Peter Hickling, General Manager – High Post Golf Club (Awarded 2015 GCMA Team of the Year)